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Does Olympus Repair Cryomedics 110-g

TheEye

TheEye • Veteran Member • Posts: 4,868

Correct Olympus Repair Address (USA)?

The Web Order form says I should ship to:

Olympus Service

7 Anngina Drive

Enfield CT 06082

According to the Packaging Instructions I "can" [sic] ship to:

Olympus Imaging America Inc.

11500 Rojas Bulldoze, Suite J

El Paso TX 79936

The confirmation email they sent me asks me to ship to the address in CT.

A google search reveals that the first accost is precisioncamerarepair.com. Does Olympus outsource their repairs now? Is the second address still an option?

The PDF repair Web Order form can't exist printed, because information technology shows upward blank. I had to take a screenshot and impress that. I have previously encountered wonky stuff on the Olympus site, but now it's on a new level.

Cheers for any replies.

goblin

goblin • Veteran Member • Posts: 3,735

Re: Right Olympus Repair Address (U.s.)?

Send it to the CT address. Repairs are indeed handled by PC, just it looks similar they have a CT location as well. Not to mention a Mexican one.

Repaired Olympus production originate from CT, so I'd guess that'south where they are handled and repaired.

In my experience, service is still stellar afterward the alter. So fright not.

Ricoh GXR P10 28-300mm F3.five-5.6 VC Sigma DP1 Merrill Sigma DP2 Merrill Sigma DP3 Merrill Sigma dp2 Quattro +73 more

Jimusny

Jimusny • Senior Member • Posts: two,094

Re: Correct Olympus Repair Address (USA)?

yep ship it to what ever address that shows up on the web club form you send with it, they were pretty fast with mine in CT... I was confused by the website shipping info beingness different in different spots myself, only  the pdf form did evidence up when I did it.. if I recall y'all used  the form  for the accost label

Nikon D500 Nikon AF-Southward Teleconverter TC-14E Ii Nikkor AF-S 300mm f/4E PF ED VR Nikon 500mm F5.6E PF Olympus E-M1 +ix more

TheEye

OP TheEye • Veteran Member • Posts: 4,868

Thanks to both of you!

I did send the camera to the CT address. Terminal time it went to New Bailiwick of jersey, I recollect.

Same trouble like earlier: Every 1.5 years the on/off switch/mode dial assembly gets wonkey and the photographic camera behaves erratically. They proceed replacing the top plate.

I probably should have stuck my finger in the shutter and got a new one.

Re: Thanks to both of you lot!

i

Hi The Center,

I was in the same boat as you lot regarding Olympus Repairs with an E-5 needing attending afterwards it fell lens first on hardwood flooring because the Olympus plastic buckle on the EOM photographic camera strap broke in half and allowed the camera and 12-60mm f/2.8-4 to plummet to the floor. Definitely a case of a defective part Olympus was shipping with their E-5'southward. I purchased this ane in Jan. 2012.

I wrote to Olympus and asked where to send the body equally it was known the NY repair facility had been closed. They said then (about 9 months ago) to send it to the Texas address. I did transport the Eastward-five to the Texas address, with a calendar month or then passing earlier hearing any update. The condition report kept saying in procedure of existence repaired. Finally, I get an update and so a notice that the East-five was repaired and was existence shipped dorsum to me. Then I got the UPS tracking detect proverb the photographic camera was in transit. I then noticed that it was coming from Precision Camera in Conn. After doing some enquiry, I realized that Olympus was now sending repairs to a third party repair facility, a visitor which takes in all brands for repair. I farther confirmed with a local camera store manager that Olympus was no longer doing their own repairs, with pro gear (E series, other DSLRs, etc.) going to Conn. and the other compacts and point-n-shoots going to Texas.

Needless to say, Olympus has kept rather repose about this transition to outsourcing to 3rd-political party repair service, with their pro gear getting tossed in with all the other brands out there. Is your Lexus in need of some specialized automotive maintenance, no problem. Just run it downward the street to Al's Fix It Shop where the rusty sign out front says, " Come Ane, Come up All, Nosotros Gear up 'em All!"

Olympus USA really needs to get their marketing and service/repair departments in gear. Likewise, the returned East-5 started exhibiting the same symptoms every bit information technology had before the month-long journey to repair state. I promise you have ameliorate luck.

goblin

goblin • Veteran Member • Posts: 3,735

Re: Thanks to both of you lot!

...

Olympus USA really needs to get their marketing and service/repair departments in gear...

For having sent at least 2 dozens items to Olympus for repair (no, I don't suspension them, but I have a thing for finding broken things) - if all other brands were at the level of Olympus Repair - the globe would exist a better place. At to the lowest degree for photographers.

During all these years, in that location accept been 2 periods of fourth dimension when Oly'due south repair service degraded slightly, to the point of getting down to the normal level of other brands: the time when they closed the California facility and switched everything to Hauppauge (which was a time of longer delays, is all), and the time when they switched to Precision Camera. Every fourth dimension there'southward a switch, there are a few glitches. Situation unremarkably sorts out within a calendar month and a half.

You seem to have stumbled correct in the middle of the PC transition. Sorry it didn't work out for you, but I persist - Oly's repair services are and have ever been simply stellar, no matter who handles them. If anything - I doubtable the CT location might be using the same specialists as the one in Hauppauge.

You lot should consider yourself lucky for not having to deal with other brands' repair facilities. There, local Al is your only take chances of getting your Lexus fixed.

Ricoh GXR P10 28-300mm F3.5-5.6 VC Sigma DP1 Merrill Sigma DP2 Merrill Sigma DP3 Merrill Sigma dp2 Quattro +73 more

Large Ga • Forum Pro • Posts: eighteen,625

Re: Thanks to both of you!

goblin wrote:

During all these years, there take been ii periods of time when Oly'south repair service degraded slightly, to the signal of getting downwards to the normal level of other brands:

And then how much personal experience using the repair facilities of these 'other brands' do you take?

goblin

goblin • Veteran Member • Posts: 3,735

Re: Thanks to both of you!

Big Ga wrote:

So how much personal feel using the repair facilities of these 'other brands' exercise you take?

I tin can put "how much" in fourth dimension units - three weeks minimum door to door, one month being closer to standard. No flat rate repairs in the example of my repairs, and a per case final beak college than what I'd have to pay in a flat rate for a comparable Oly item. In one case, lens returned fixed only with a severe misfocus effect, which in-camera lens correction was barely able to recoup.

I am not counting my friend's D800 in the lot, equally it's not a personal feel (other than listening to him lament not having it for the 2 months it took them to render it to him). But my personal feel, equally asked.

Ricoh GXR P10 28-300mm F3.5-5.6 VC Sigma DP1 Merrill Sigma DP2 Merrill Sigma DP3 Merrill Sigma dp2 Quattro +73 more

erichK • Veteran Member • Posts: half-dozen,597

Pitiful downward progression...

Olympus closed a sizable repair facility in the Toronto. Canada area that emodied decades of experience in medical imaging equipment repairs.

They so, shortly after proclaiming the opening of a Canadian Olympus camera repair facility- which was really just a front- began outsource Canadian repairs to a Mississauga outfit that I'd actually had personal experience with (non badf - a bit antiquated, simply ingenious, very much in the A1 "we fix anything" way suggested to a higher place.

So all repairs directed to "Olympus repair" went to another,  newer outfit with very high "flat rates" ($110 CAD+ for a pocket-size FL36 flash malfunction), that did transport on more major jobs (dropped FL50R with cracked example) to Olympus' NY facility ($105 for complete repair and new case...go effigy).

I'[chiliad glad to learn that goblin has had a good experience with their new contractor but based on four decades of experience, would still much prefer Olympus to re-establish their ain repair facilities.  It not only builds and institutionalizes expertise, just also contributes valuable insight into the weak and strong points of their products and the best strategies for improving them.

Olympus E-1 Olympus E-620 Olympus E-5 Olympus PEN Eastward-PL5 Olympus PEN-F +24 more

goblin

goblin • Veteran Member • Posts: three,735

Re: Sad down progression...

erichK wrote:

...

Then all repairs directed to "Olympus repair" went to another, newer outfit with very loftier "flat rates" ($110 CAD+ for a pocket-sized FL36 wink malfunction), that did transport on more major jobs (dropped FL50R with cracked case) to Olympus' NY facility ($105 for complete repair and new case...go figure).

For what it's worth, the price you were quoted on your FL36 is pretty much the flat rate information technology used to toll to set up it in the US repair facility.

The FL series flashes are more than expensive to repair than the FL-R series, the same way as a recent oly dslr is usually less expensive to repair than an older 1. I wouldn't know if it's due to parts availability or if newer items were congenital to be easier to repair, simply it'southward a fact.

To this twenty-four hour period, the Due east-500 remains much more expensive to set than the Due east-520 for example.

Their politics of giving only flat rates for the majority of their stuff backfire for pocket-sized repairs indeed, but it seems to be a choice in that location'south nothing much we can practise, and which has always been there.

Back in the times when the E-3 was released it was the only camera with a per-instance repair policy. Fixing a aptitude CF carte slot pin on it used to price north of $600, as the CF reader was an integrating part of the main board and the whole thing needed replacement. It certainly didn't hurt to have it fall under the flat charge per unit policy eventually.

Every bit for repairs from Precision Camera - looking at the size of their CT facility, it looks well-nigh the size of what Oly'due south facility in Hauppauge used to be. I am getting the same service, the same process, the same bills on the aforementioned Oly letterhead, if annihilation - fifty-fifty their office software seems to exist using the same settings as it used to use back in the Hauppauge time.

If I was to guess - everything has been moved or duplicated. I don't know if Hauppauge technicians accept moved - I approximate not, just if PC'south technicians got the same certifications and nearly of all - the same repair tools and equipment - and then I have no problem any.

I don't consider this a downward spiral at all, every bit long as the service remains the same. To this date, the fastest turnaround time I've always had (with Roel's lens) was with the CT accost.

Ricoh GXR P10 28-300mm F3.5-v.6 VC Sigma DP1 Merrill Sigma DP2 Merrill Sigma DP3 Merrill Sigma dp2 Quattro +73 more

TheEye

OP TheEye • Veteran Member • Posts: 4,868

Re: Thanks to both of you!

My camera arrived in CT and when I bank check the repair order online a few days ago, the status was reported as "in repair."

Strange that Oly still lists likewise the TX accost. Maybe information technology depends on which product needs to be repaired, and the gild submission grade volition evidence the proper address? Transparancy is not a forcefulness of Olympus.

Terminal time couple times before this time my camera went to Hauppauge, NY. I hope the contracted repair identify is going to do a skilful job.

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VancouverKenS wrote:

Hello The Eye,

I was in the aforementioned boat every bit you regarding Olympus Repairs with an E-5 needing attending after it vicious lens starting time on hardwood flooring because the Olympus plastic buckle on the EOM camera strap bankrupt in half and allowed the camera and 12-60mm f/2.8-4 to collapse to the floor. Definitely a case of a lacking part Olympus was shipping with their E-5's. I purchased this one in Jan. 2012.

I wrote to Olympus and asked where to send the body equally it was known the NY repair facility had been airtight. They said then (well-nigh ix months ago) to send it to the Texas address. I did ship the E-v to the Texas address, with a month or so passing before hearing any update. The condition written report kept proverb in process of being repaired. Finally, I go an update and then a find that the E-five was repaired and was being shipped back to me. Then I got the UPS tracking detect maxim the camera was in transit. I then noticed that it was coming from Precision Camera in Conn. After doing some enquiry, I realized that Olympus was at present sending repairs to a tertiary political party repair facility, a visitor which takes in all brands for repair. I further confirmed with a local photographic camera store manager that Olympus was no longer doing their own repairs, with pro gear (E series, other DSLRs, etc.) going to Conn. and the other compacts and indicate-n-shoots going to Texas.

Needless to say, Olympus has kept rather quiet about this transition to outsourcing to third-party repair service, with their pro gear getting tossed in with all the other brands out at that place. Is your Lexus in need of some specialized automotive maintenance, no problem. Simply run it down the street to Al's Prepare Information technology Store where the rusty sign out front says, " Come up One, Come All, We Set up 'em All!"

Olympus USA actually needs to become their marketing and service/repair departments in gear. Also, the returned Due east-5 started exhibiting the aforementioned symptoms every bit it had earlier the month-long journeying to repair state. I hope you have better luck.

Big Ga • Forum Pro • Posts: 18,625

Re: Cheers to both of you!

goblin wrote:

Big Ga wrote:

And then how much personal experience using the repair facilities of these 'other brands' do you have?

I can put "how much" in time units - 3 weeks minimum door to door, one month being closer to standard. No apartment rate repairs in the case of my repairs, and a per instance concluding pecker college than what I'd have to pay in a flat rate for a comparable Oly particular. In one instance, lens returned fixed just with a severe misfocus issue, which in-camera lens correction was barely able to compensate.

I was request more in terms of how many and what pieces of Canon, Nikon, Pentax etc gear you lot accept personally sent off for repair. Was it to CPS, NPS etc.

?

goblin

goblin • Veteran Member • Posts: 3,735

Re: Thanks to both of you!

Big Ga wrote:

Was it to CPS, NPS etc.

?

You lot are kidding, right ?!?

Yous want to compare NPS and CPS, which are select paid services for select professionals, to Oly's (and pretty much everyone else's) repair which is the same for all ?

Of grade I oasis't used neither nps nor cps. I'grand not a pro. In each case (Nikon and Sigma) I sent gear to exist stock-still at the location I was told to transport it to later on calling them. In Catechism'southward case I was quoted the minimum time information technology will take still on the phone, subsequently I described the extent of the damage (1DsMk3). Fourth dimension has never been an upshot in whatever of these cases and I accept e'er been warned in accelerate. Information technology's just that it was longer than what I've seen with my Olympus gear repair, and not cheaper.

Ricoh GXR P10 28-300mm F3.v-5.half-dozen VC Sigma DP1 Merrill Sigma DP2 Merrill Sigma DP3 Merrill Sigma dp2 Quattro +73 more

Source: https://www.dpreview.com/forums/thread/3596145

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